Privacy Policy

1. Introduction

FreeSetu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, location, bio, preferences
• Business Information: (For Service Providers) Business name, address, licenses, certifications, service descriptions
• Communications: Messages, reviews, feedback, and support requests
• Payment Information: When applicable, payment card details and billing address

2.2 Information Collected Automatically

When you use our Platform, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Log Information: Access times, pages viewed, IP address, referring URL
• Location Information: General location based on IP address; precise location with your consent
• Usage Information: Features used, actions taken, time spent on Platform

2.3 Information from Third Parties

• Social Media: If you sign in via Google or other social platforms, we receive basic profile information
• Service Providers: Analytics providers, advertising networks, and other third-party services
• Public Sources: Publicly available information relevant to our services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform
• Create and manage your account
• Connect Customers with Service Providers
• Process bookings and consultations
• Send notifications, updates, and promotional communications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Personalize your experience and provide recommendations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

• Customers can see Service Provider profiles, including business name, services, location, and reviews
• Service Providers can see Customer names and contact information for booked consultations
• Reviews and ratings are visible to all users

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, analytics, customer support, and payment processing.

4.3 For Legal Reasons

We may disclose information if required by law or if we believe it is necessary to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Protect the safety of our users or the public

4.4 Business Transfers

If FreeSetu is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and audits
• Access controls and employee training
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitations on how we use your data
• Object: Object to certain types of data processing

To exercise these rights, please contact us at contact.freesetu@gmail.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. These include:

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how users interact with our Platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact.freesetu@gmail.com, and we will take steps to delete such information.

11. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Australian Privacy Principles

For Australian users, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

• Open and transparent management of personal information
• Giving you the option to deal with us anonymously where practicable
• Collecting only necessary information
• Ensuring information is accurate, up-to-date, and complete
• Providing access to your personal information upon request
• Allowing you to request correction of your information

If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).